Far and away the best bike shop I know. Not all bike shops in South Florida are customer friendly, but Trek of Sunrise is extremely customer focused. Daniel, Michael, and the entire staff go above and beyond to make sure the customer is happy. When I was looking at purchasing a new bicycle because of an issue I was having with a previous bike, they were helpful, patient, and accommodating. They are very knowledgeable and willing to answer from the most complex to the most minute questions. I have spent literally hours shopping and asking questions and have never been made to feel unwelcome. When you purchase a bicycle, more than a brands, you are purchasing the experience. This has been the best experience I have had, from purchase, to maintenance, and everything else. 5+ stars.
RIP OFF Witnessed an employee tell my brother his bike was $950 retail and offered him $250... Told him it's the $1600 carbon fiber model he said "oh" he went to the back again and realized he was mistaken came back to us and said yeah you're right so the offer would be $350...... The bike is the 2016 model very well maintained, just a very insulting and disrespectful experience.. How are you gonna get new customers if you're just going to give them disrespectful offers $1600 year old bike for $350 when the frame alone is 500- 600 bucks.. It's a shame, he was looking to trade in his bike and purchase an $1800 bike from them.. Poor customer service, definitely wouldn't recommend 0/5 UPDATE: He went to a different bike shop and they gave him $700 for the bike, he walked out with a $2000 bike from them
As soon as I got my bike home I had to turn around and go back.. to get another one for my dad!! We've now bought 3 bikes from them. All fantastic machines. My Émonda SL6 is awesome. Special thanks to Jordan and Saul. Those guys will take care of you and make sure you leave beyond satisfied with your purchase. It's really rare to get good customer service in SoFla but they deliver.
Received a call stating bike I previously ordered had arrived. Came in for bike but staff was unable to locate it. Received a call several hours later stating bike was indeed at the shop. Had to come in again for the bike. The exceptional customer service I received during the ordering process is why Trek Sunrise will at least receive a 4 star rating.
I have been a customer of the store for several years now and it is the best customer service anywhere. They have taken great care in helping me in choosing 2 different bikes for my young son as he has grown and providing excellent mechanical sevice for my Trek bike over the years. Everyone in this shop is friendly, helpful and very knowledgable about their product. As for the individual who was unhappy that he didn't get the trade in offer he expected; well I guess you never tried trading in a car you thought was worth more than they offered! Wake up my friend and sell it online yourself next time. To all the staff at this Trek store, Thank you!!
Trek Bicycle Store Of Sunrise is a US Bicycle Store based in Sunrise, Florida. Trek Bicycle Store Of Sunrise is located at 113 NW 136th Ave, Sunrise, FL 33325, USA.
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