#Samsung does not have ANY customer service what so ever. I swear this is the last time I purchase a #Samsung product ever again! I purchased the note 8 with Wireless fast charger and dex. The Wireless fast charger does not work since it takes more than 4 hours to get a full charge. I called to have it returned and had to call 8x to get to the correct department that can process an exchange all the meanwhile everyone playing stupid to avoid assisting with an exchange. After finally getting a return label and being told it will take 14 business days to receive another for the fast Wireless charger I figured I better hurry and test out the dex before any more time passes and they won't take the return of necessary. After 2 days of buying additional accessories for the dex to still not work with my computer screen I've decided to return it and I am getting the same problem. I am on my 6th call within today and I keep getting told that I need to call back and speak with the sales team. Each time i call I keep getting the "technical team" no matter what option I chose. Now I chose "trying to purchase" an item and they're claiming they have high call volume and hold time will be longer than 30min. They've converted me to Apple at this point. At least with apple I can get better cx service. I'll never support #Samsung again, they're a joke. Meanwhile I'm in Florida and just got done dealing with hurricane Irma a and now i have to deal with this.
They don't tell you that they don't accept returns regarding accessories. I bought the item just one day before, didn't open it, I talked to the person that sold it to me and couldn't get my money back. And by the way they couldn't help me solve that my Samsung phone stopped fast charging. Never again Samsung!
My phone is less than 2 months old. I downloaded the new update last night, this morning I woke up phone was dead even though it was plugged in. I let it sit in my wireless charger to get it charged up brute work. Turned it on, great it works but it still won't charge. I did everything the website and the Samsung person instructed me to do to fix the problem, including factory reset. Still not fixed.
Their solution for warrenty is to send in the phone(1-3 days), have an tech look at it (5-7 days), send it back (1-3 days). Yup 10-13 days! They will not send you a loaner, they will not expedite shipping, they will not do anything to actually help. Shotty phone, shotty customer service, shotty representatives, shotty warranty procedures. $800 peice of you know what. I have had 4 diffrent galaxy models and this will be the last. Samsung you really need to change you SOP on the warranties or your going ti lose alot of unhappy customers. IPhone here i come!
The stuff doesnt have any knowledge about the products!
Terrible. The employees barely speak English and they sell phones unlocked for the LATIN AMERICA MARKET, NOT US MARKET. DO NOT BUY AN UNLOCKED PHONE FROM THIS STORE. Their unlocked phones are for bringing to a Latin American country. They didn't give us a receipt either. The phones came in Spanish and when we called them, they told us that it is a Latin America store. Nowhere at the store or anywhere is it advertised that the place sells Latin America devices only. DO NOT GO HERE.
I am beyond furious with their customer service. I spent 2 hours on the phone with the 1800# today, actually taking to real life morons. The first lady I talked to simply repeated everything I said, didn't speak understandable English, couldn't properly answer ANY question I had. Spoke with her "supervisor " , she was rude and just as brainless. Neither of them could help. Later the same day I walked through one of the biggest malls in the country to get to an actual store and the sloppy, fat, rep they had there couldn't help. His suggesting was to call the 1800#! Seriously! Called back again for 30 minutes, got the same runaround.
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